Frequently asked questions
FAQ
HOW MANY CHARMS DO I GET?
HOW MANY CHARMS DO I GET?
Each Photo comes as a set of charms, you can choose the size of the charm. You will get to review the exact combination and mix of charms before Manufacturing the case.
*IMPORTANT TO NOTE:
Liquid Cases have Charms LOCKED inside and can not be changed or replaced once case is made. It is important you request revisions during approval process to get exactly what you want.
AiR Cases, you will be able to change charms yourself anytime.
*You can add "Extra Charms" inside your case, even after you placed the order, BUT only up to when you approve the final mockup for manufacturing.
*Approval email is sent 1-3 days after order is placed, which is when revisions can be requested.
HOW LONG DOES IT TAKE?
HOW LONG DOES IT TAKE?
Our team of artists work as fast as they can, we aim to get your charms ready for preview (optional) in 1-3 days. Expected Delivery is 7-14 days after your order.
WHAT QUALITY PHOTO DO YOU NEED?
WHAT QUALITY PHOTO DO YOU NEED?
The higher quality the better. You will want your charms to be good looking, so best to provide us high quality images.
ARE CHARMS DOUBLE SIDED PRINT?
ARE CHARMS DOUBLE SIDED PRINT?
Yes, All charms are printed on both sides. *Please note, if there is text in your image, one side of your charm will be reversed and one side will be correct.
WHAT IF I DON’T LIKE MY CHARM ?
WHAT IF I DON’T LIKE MY CHARM ?
When order is sent for approval, You get to preview before shipping, We will provide UNLIMITED REVISIONS of your charms to make sure you are happy with the result.
*You can add "Extra Charms" inside your case, even after you placed the order, BUT only up to when you approve the final mockup for manufacturing.
*Approval email is sent 1-3 days after order is placed, which is when revisions can be requested.
WHAT IS THE SIZE OF THE CHARMS?
WHAT IS THE SIZE OF THE CHARMS?
Charms come in 3 sizes, You can choose Small (1cm), Medium (1.5cm), Large (2cm) .
HOW DO I ORDER MORE CHARMS?
HOW DO I ORDER MORE CHARMS?
You Can order Just Charms any time, visit this page.
Liquid Cases have Charms LOCKED inside and can not be changed or replaced once case is made. It is important you request revisions during approval process to get exactly what you want.
AiR Cases, you will be able to change charms yourself anytime.
*You can add "Extra Charms" inside your case, even after you placed the order, BUT only up to when you approve the final mockup for manufacturing.
*Approval email is sent 1-3 days after order is placed, which is when revisions can be requested.
WILL YOU DO FULL BODY CHARMS?
WILL YOU DO FULL BODY CHARMS?
While it is possible, We only recommend Face charms. If you really want fully body, you will be able to request full body during the approval process. (if you opt for revisions)
CAN I HAVE MULTIPLE PEOPLE ON ONE CHARM?
CAN I HAVE MULTIPLE PEOPLE ON ONE CHARM?
Unfortunately no, we limit 1 subject per charm, otherwise the charm becomes to big and will not shake inside the case correctly.
DOES MAGSAFE CHARGING WORK?
DOES MAGSAFE CHARGING WORK?
Yes, when you add the optionalMagsafe compatibility ring
WILL LIQUID CASES FREEZE/LEAK?
WILL LIQUID CASES FREEZE/LEAK?
No , it is not water inside. It can handle negative temps. The charms will move slower when liquid is cold. The liquid and charms are LOCKED Inside with a "Plastic Welding Process" ensuring zero chance of leaking.
AiR vs LIQUID CASE COMPARISON?
AiR vs LIQUID CASE COMPARISON?
See Case Comparison Here